- Q: Are all your products displayed on this website already?
A: No they aren't as the whole line is so broad. We have showcased our latest items of each category, and hopefully the true buyers will have the idea of our products. If they like them and send us enquiry for more information, we will be happy to provide more specific designs for them .also custom-designed items welcomed - Q: Do you have MOQ? How long is the production lead-time and delivery time ?
A: There is no minimum piece for each item, a full container load 20ft. for sample, please email us. lead-time is 5-6 weeks after confirming an order and delivery time is depend on your country port (Europe : 3 weeks, US : 2-4 weeks approximately). - Q: Do you guarantee all of your products ?
A: Yes, our product is fully guaranteed and if you received damaged piece we will replace it in your next container as long as it is a manufacturing fault. Even, we will refund you as it's 100% money-back guarantee. - Q: How many items will fit for a container 20 feet or 40 feet ?
A: 20ft container = 30 cubic metres, 40ft container = 60 cubic metres. The quantity of items will depend on the size of items you select. We can calculate the volume for your order once you have made your selection. - Q: How can I know the product price and place order with you?
A: Just send us enquiry with the Enquiry field on the website, our sales staff will contact you within 24 hours to know your requirement and answer your questions or email us directly.. - Q: How can I inspect your quality before ordering and then, just before being shipped ?
A: You can asigned someone as quality controller and come to our factory or you can order samples which can be shipped to you at your cost via DHL, TNT, Fed Ex or other courier companies. Otherwise, we guarantee our products and it's 100% money-back guarantee. - Q: What does FOB price cover ? where is your port of loading?
A: Our FOB price has covered production and finishing process, packaging, labour cost, local transportation (trucking) from our factory to the port, fumigation, custom fee, documentation (B/L doc., COO, etc). You will pay the rest. Our port of loading is in Ningbo or ShangHai. - Q: I am planning a trip to China soon. How do I find your factory?
A: We can arrange to have someone pick you up at the nearest airport or your hotel and accompany you to our factory (+- 2 hours driving from airport). Or simply call us upon your arrival and we may give you directions.
For any other questions, please contact us directly.